Refund policy

RETURNS:

How do I know if an item is eligible for a return?
It is our endeavour to provide you with the best customer service possible.

Due to the perishable nature of our products, we do not offer any returns or exchanges.

However, you are eligible for a product replacement if you do receive a damaged or incorrect product which will be taken up by us on a case to case basis.

Please note that we cannot offer exchanges or refunds on opened or used products. In exceptional cases, we may issue store credits worth the value of the products which are unopened and unused.

All claims for shortages or damages must be reported to customer service on the day of delivery with an unboxing video via email on hello@hastakfoods.in or call on +91 7099041075
An unboxing video is mandatory to claim shortage or damage in transit

REFUND

Hastak offers its customers a refund/replacement only if they are eligible for a refund or a replacement based on the below guidelines/rules set by the Company. You must raise a return/exchange request for a product within 48 hours of its delivery with a video of the unboxing.

Eligibility criteria :

  •  If the product gets spoiled due to the natural nature of the product (which happens rarely)

  • If the product gets damaged in transit (damages can be caused in transit but are usually very unlikely as the products and packaging are developed to withstand transit)

  • An unboxing video is mandatory to claim shortage or damage in transit.

Steps to obtain a Refund/Replacement:

  •  Contact our Customer Support team by sending a mail at hello@hastakfoods.in or calling or sending a Whatsapp message to +91-7099041075 within 48 hours of receiving the order.

  • Provide us with your Order details and your request to replace/refund your order for the stated reason. Kindly email a video of the product (proof of damage) and the invoice for our reference. Our team will review and investigate the image/s and will get back with a resolution within 24-48 hours.

·      In case the pick up of the products is warranted, we will request you to arrange for a return pick-up and we will initiate the refund or replacement process only if the products pass our eligibility criteria. You can return the products at

DM Foods,D-563, Corporation No. 32A/D-563, Kamla Nagar, Agra-282002, U.P.

  • If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.

  • Any claims for refund/replacement should accompany proper photographic/videographic evidence.

  • We will initiate the refund for only the damaged/spoiled articles and not for the entire order. For instance, if you purchase a pack of 4 multigrain bites and we identify that there is an issue with one box out of the 4, you will get refunded or receive a replacement for that 1 box and not all 4 boxes.

Once the refund is approved, it will take 5-7 business working days for the refund to be processes.

 

Returns will not be accepted under the following conditions:

  • The product is damaged due to misuse

  • The serial Number is tampered with.

  • Product seals are broken, the product has been used, or if it has already been opened

  • If the request is initiated after more than 48 hours of order delivery

For further information, please contact us at hello@hastakfoods.in

Or reach out to our Grievance Officer : 
Prashant Panjwani at
hello@hastakfoods.in
7099041075 ( Mon - Sat, 10:00 am - 6:30pm )